FAQ's
What is Meldcole.store?
Meldcole.store is the official online store for Mel D. Cole photography, offering a curated selection of his photography prints, books, and exclusive merchandise.
What products are available on Meldcole.store?
You can find high-quality photography prints, limited edition merchandise, signed books, and other exclusive items related to Mel D. Cole's work.
Are the prints archival?
The fine art prints are made to last and are printed on high-quality archival-grade fine art papers. These prints undergo advanced printing techniques to capture the finest details of the artwork. You can expect the highest level of craftsmanship, ensuring an exceptional final product.
What sizes are available for clothing items?
Please refer to the item description for more info on the specific item's size.
What are the delivery and fulfillment policies?
Fulfillment times for everything:
Please allow up to 2 weeks for your order to be dispatched. However, the majority of orders will be dispatched within a few days. You will receive tracking information the moment your order is dispatched.
International Shipping:
Yes, the store offers international shipping. Shipping fees and delivery times may vary depending on the destination.
Shipping Restrictions:
We do not ship merch to the following regions and countries:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
*Shipping restrictions are subject to change.
What is the return and exchange policy?
No refunds or returns.
If a product is damaged during shipping or arrives with a defect, a replacement will be provided. Customers will need to provide photos and video evidence of the damage to process the replacement, ensuring proper handling with the shipping provider's insurance process. Please email us to start your replacement.
Book sales are final.
Can I request a custom print or commission work?
Currently, the store offers select prints, but if you’re interested in commissioning custom work or a specific print not listed, you can reach out via the contact form on the store’s website.
What payment methods are accepted?
Meldcole.store accepts all major credit cards.
Do the books sold on the store come signed?
Yes, all books purchased through Meldcole.store are signed by Mel D. Cole.
How can I contact customer support?
For any inquiries, you can contact customer support via the contact page on the website or email directly at support@meldcole.store.